Postage & Returns

We currently only post within thebut if you would like a item posted overseas please contact us and we will see if we can assist

Our UK postal charges are based on the weight and size of the product. So by posting several items the postage may remain the same or only increase slightly. This will be calculated at the checkout before you proceed with the payment.

Standard UK Postage up to 1kg is £2.99

First class UK Postage up to 1kg is £3.99 (some small items cost only £2.99)

Smaller items under 1kg will normally be sent by Royal Mail recorded delivery and items over 1KG will sent by one of our selected couriers.

Lost or delayed items

Small orders are dispatched by Royal Mail and larger items will be sent by one of our selected Couriers. We would advise you to initially check the address you have given is correct and check with your local sorting office if it has been sent by Royal Mail. You can also check on-line if a tracking number has been supplied.

If your item cannot be traced the current Royal Mail policy for UK deliveries is that a claim cannot be submitted and deemed lost until 15 business days after the date delivery was expected In most cases items are returned to us due to incorrect address or non-collection of parcel at the sorting office. To find out your local sorting office number call Royal Mail on 08457 740 740 or consult your local phone directory.

You can track your order online at www.royalmail.com using the tracking number in your dispatch confirmation email. Or for larger orders you can track at the website and tracking number displayed on your dispatch e-mail we send.

In the unfortunate event that your item is not received after 10 working days (30 days for non-UK customers) from dispatch please contact us and we will investigate the concerns. We can't send a replacement until 14 days from the date of dispatch but you can re-purchase the same item and WE WILL REFUND the Order providing the order is returned, unopened in the original packaging. (The postage costs will not be refunded)

We regret that due to the massive volume of credit card fraud originating from these countries, we cannot and will not accept orders from these countries and we do not deliver orders to these countries. We do apologise to our Honest customers for any inconvenience this may cause.

When your order is received you will receive an email with details of your purchase and postage option you have chosen.

All Items are sent via Royal Mail or courier.

Standard items are sent Royal Mail 2nd class.

As soon as your item as been picked and dispatched we will send you an email.

Dependant on the value of your order, a signature may be required upon the delivery of the goods.

In the event you are not available at your delivery address when your order is delivered, you will be left a card to inform you. This will include information as to whether you need to contact the courier, when another attempt will be made, or further information on rescheduling your delivery.

* UK Next Day Delivery items must be purchased and paid for by 11:00am, Monday to Friday.
These items will be received by 5pm on the next working day. A signature will be required.

Please note that in some remote parts of the UK Next Day Delivery may not be available. In this situation a customer advisor will contact you to discuss alternatives.

At present we do not offer an expedited postage service outside of the UK and if you require an additional service please contact us and we will be happy to obtain a new postage quote.

If your order has been dispatched but you haven't received it yet - please refer to the below for advice: Royal Mail 1st Class Post:

To find out your local sorting office number call Royal Mail on 08457 740 740 or consult your local phone directory. You can track your order online at www.royalmail.com using the tracking number in your dispatch confirmation email.

Returns policy

We want to you to be 100% satisfied with your purchase, however we understand that sometimes you may need to return an item. We operate a simple returns process illustrated below.

To make the returns process as quick as possible all goods being returned must be accompanied by a completed returns form which can be obtained by sending us a e-mail to info@mzube.co.uk . We will log your return request and issue the returns form by email.

Faulty Goods Returns

We expect all of our products to perform to the highest standards. All products MUST be returned to us before we can issue a replacement or refund.

Unwanted Goods Returns

Please note that all sales are final and we do not supply goods on a trial or sale or return basis.

Unwanted goods may be returned within 28 days of purchase providing they meet the following conditions:-

A) The goods must be unused and ‘as new’ in their original packaging including external boxes, all manuals and accessories, the packaging must be in pristine condition.

B) Any items with broken security seals or which have been unpacked from their original packaging and not repacked as new will be deemed "used" and will not qualify for a refund or credit and may not be returned.

C) Products of any type are non returnable if cellophane wrappers or sealed packets are opened.

You will be responsible for the safe return of unwanted goods and the cost of carriage and proof of postage must be used but we recommend the item is returned by recorded postage. If goods are received back with missing or used items or accessories, the cost of the accessories will be charged to you or we may reject the return entirely.

We are unable to accept returns on the following items:

Bespoke manufactured items
Pre-printed or personalised items.
Special ordered items such as the made to order Suck UK Range
Items with broken security seals.
Goods that have been used.
Goods received back in any condition other than ‘as new’ will be returned back to you at your cost or made available for you to collect.This returns policy does not affect your statutory or legal rights.

Our aim to satisfy all of our customers. Our orders are covered by a 28-day guarantee*.
* We recommend that all returns are sent using a delivery service that insures you for the value of the goods.

* The cost of returning the item to us is your responsibility.

Delivery & Shipping Information

Standard Delievery will be posted within 24 hours and will normally take 3 - 5 Days from the time of dispatch. On rare occasions the order may get delayed so we would recommend that you wait 10 working days before you contact us with concerns.

Postage & Returns

We currently only post within thebut if you would like a item posted overseas please contact us and we will see if we can assist

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